ITIL® 4 is essential for IT Service delivery
I can help you take a holistic view of your IT services – from the early stages of strategic planning, through design and creation, all the way to process optimization, automation and continual improvement.
My focus areas include:
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transforming the helpdesk from reactive firefighting into a machinery which effectively handles incidents and requests
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improving service quality while reducing costs
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enhancing stakeholder satisfaction, reducing escalations and managing effective relationships
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managing suppliers, contracts, and SLAs
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establishing and optimizing a change management process that is both reliable and flexible
As ITIL® 4 Master, I leverage the ITIL® 4 toolkit, including but not limited to:
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ITIL® Capability Model
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Continual Service Improvement (CSI) / 7-Step CI Model
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5Why and other Root Cause Analysis techniques
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SMART KPIs
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CSAT, supplier satisfaction and reverse feedback tools
can i help you with...
building effective relationships
in multicultural environment
Have you ever experienced challenges when working with people abroad?
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Why "commit" does not equal to "deliver"?
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Why promise is not delivered even if assurance came serveral times?
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Why people have communication issues?
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Why we don't trust each other?
I can help you better understand cultural differences, overcome cooperation issues and have a productive relationships.
Peace of mind included.
I worked with
